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Baeseek Privacy Policy

Last updated: May 20, 2026

This Privacy Policy explains how CMOON PTE. LTD. ("Baeseek," "we," "us," or the "Company") collects, uses, discloses, retains, and protects your personal information when you access or use the baeseek.ai website, web-based products, registration and login pages, AI features, subscription services, content generation services, and other website services we may offer from time to time (collectively, the "Services").

If you do not agree to this Privacy Policy, do not register, log in, purchase, or use the Services. By accessing, registering for, logging into, checking an acceptance box, clicking "Sign Up," "Log In," "Continue," "Purchase," "Subscribe," or similar buttons, or otherwise using the Services, you acknowledge that you understand we will process your information in accordance with this Privacy Policy. This Privacy Policy forms part of the Baeseek Terms of Service.

1. Information We Collect

We may collect the following information depending on the features you use, your region, device, account status, and payment method:

1.1 Information You Provide

  1. **Account information:** Email address, login method, display name, avatar, account ID, authentication information, preferences, language, and region settings.
  2. **User Content:** Text, prompts, chat content, personal profiles, screenshots, photos, images, files, links, feedback, AI output, and other content you input, upload, send, store, or generate through interaction with the Services.
  3. **Subscription and transaction information:** Purchased items, plan type, subscription status, order numbers, transaction IDs, payment status, refund status, chargeback or payment dispute information, tax or billing-related information, payment channel, promotional or discount usage, quota consumption, and benefit records. We generally do not directly store full credit card numbers or payment account passwords.
  4. **Support and communications:** Emails, questions, complaints, survey responses, customer service records, deletion requests, and other communications you send to us.
  5. **Promotional and marketing information:** Information you provide when participating in campaigns, offers, referral programs, questionnaires, or beta features.

1.2 Information Collected Automatically

  1. **Device and log information:** IP address, device type, operating system, browser type, device identifiers, web or service version, language, time zone, access times, pages visited, referring pages, clicks, crash logs, error logs, and performance data.
  2. **Usage data:** Feature usage records, generation counts, quota consumption, session status, subscription benefits, interaction behavior, page dwell time, button clicks, product paths, and preferences.
  3. **Cookies and similar technologies:** We and third-party service providers may use cookies, local storage, SDKs, pixels, tags, and similar technologies for login status, preference memory, security, analytics, attribution, advertising measurement, and product improvement.

1.3 Information from Third Parties

When you use Baeseek through third-party login, payment processors, advertising or analytics partners, referral links, cloud services, or other third-party services, we may receive necessary information from those third parties, such as email address, user ID, avatar, subscription status, transaction confirmations, device information, attribution data, or fraud risk signals.

2. How We Use Information

We may use the information we collect for the following purposes:

  1. Providing, operating, maintaining, and improving the Services;
  2. Creating and managing accounts, verifying identity, and maintaining login sessions;
  3. Processing your inputs, screenshots, images, profiles, and other User Content to generate AI output or provide related features;
  4. Processing payments, subscriptions, renewals, refunds, billing, taxes, promotions, quotas, payment failures, chargebacks, payment disputes, and debt collection;
  5. Providing customer support, troubleshooting, account recovery, notifications, and user communications;
  6. Analyzing service usage, measuring feature performance, improving user experience, and developing new features;
  7. Conducting quality control, model evaluation, prompt optimization, safety review, abuse detection, and service stability maintenance;
  8. To the extent permitted by applicable law, using usage data, feedback, AI output, and de-identified or aggregated data to improve our products, services, systems, models, and security mechanisms;
  9. Sending service notifications, transaction notifications, policy updates, subscription reminders, security alerts, product information, and marketing communications;
  10. Preventing, detecting, and addressing fraud, abuse, unlawful conduct, Agreement violations, chargebacks, malicious refund requests, payment disputes, spam, security incidents, and technical issues;
  11. Fulfilling legal obligations, enforcing agreements, responding to regulatory or law enforcement requests, and protecting the rights, property, and safety of us, users, and third parties;
  12. Evaluating and completing mergers, acquisitions, financing, reorganization, asset sales, business transfers, bankruptcy, or similar transactions.

3. AI Processing and User Content

3.1 To provide AI features, we may send your inputs, User Content, context, settings, screenshots, images, or related metadata to our systems, cloud services, AI model providers, or other service providers for processing.

3.2 AI features may involve automated analysis and generation. AI output may be inaccurate or unsuitable for your context. You must independently review and decide whether to use it.

3.3 To the extent permitted by applicable law, we may use User Content, AI output, feedback, and usage data for testing, evaluation, debugging, quality improvement, security protection, abuse detection, and model and product improvement. We take reasonable measures depending on the context, such as access controls, de-identification, aggregation, log isolation, or contractual restrictions with service providers.

3.4 Do not submit to the Services information you are not authorized to provide, or sensitive information, third-party private information, confidential information, intimate content, minor-related information, government identity documents, full payment information, health information, or other highly sensitive information you do not wish to be processed. By submitting such information, you represent that you have the necessary rights and consent and understand that we will process it in accordance with this Policy.

4. Cookies, Analytics, and Advertising Technologies

4.1 We may use cookies, local storage, SDKs, pixels, tags, and similar technologies for login, security, preferences, session management, analytics, error monitoring, attribution, advertising measurement, and personalized experiences.

4.2 Third-party analytics, attribution, advertising, or payment services may collect your device, browsing, interaction, or transaction information through their technologies. Those third parties are independently responsible for their technologies and data processing and are subject to their own privacy policies.

4.3 You may restrict cookies through browser or device settings or reset advertising identifiers. Disabling certain cookies may prevent some features of the Services from functioning properly.

5. How We Disclose Information

We do not sell your personal information for monetary consideration. We may disclose, share, or allow access to your information in the following circumstances:

  1. **Service providers:** To vendors that help us provide the Services, such as cloud hosting, databases, AI models, content processing, payment, email, customer support, analytics, error monitoring, security, anti-fraud, marketing, and operational tool providers.
  2. **Third-party platforms:** When you use Baeseek through third-party login, payment channels, or external services, to the corresponding platform as necessary to complete authentication, transactions, subscription management, refund processing, chargeback handling, or service delivery.
  3. **Legal and safety:** To comply with laws, regulations, court orders, subpoenas, regulatory requirements, or law enforcement requests, or to protect the rights, property, and safety of Baeseek, users, the public, or third parties.
  4. **Agreement enforcement:** To investigate, prevent, or address violations of the Terms of Service, fraud, abuse, chargebacks, malicious refund requests, payment disputes, security incidents, or other misconduct, to payment processors, banks, card networks, anti-fraud providers, collection agencies, insurers, legal advisors, auditors, dispute resolution bodies, or competent authorities as necessary.
  5. **Business transfers:** In connection with mergers, acquisitions, financing, reorganization, bankruptcy, asset sales, business transfers, or similar transactions, to relevant counterparties, advisors, or successor entities.
  6. **At your direction or with your consent:** To third parties based on your actions, requests, authorization, or explicit consent.
  7. **De-identified or aggregated information:** We may disclose de-identified or aggregated information that cannot reasonably identify you for analytics, research, marketing, reporting, product improvement, or business purposes.

6. Data Retention

6.1 We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including providing the Services, maintaining accounts, processing transactions, complying with legal obligations, resolving disputes, enforcing agreements, backup, security, anti-fraud, audit, and legitimate business purposes.

6.2 Retention periods may vary by information type. Account information is typically retained while the account exists. Transaction, tax, and billing information may be retained longer as required by law. Logs, backups, security records, anti-abuse records, and dispute-related information may be retained for a reasonable period.

6.3 After you delete your account or request deletion of information, we will process the request within a reasonable time, but we may retain information as permitted or required by law, such as transaction records, tax and billing records, refund and chargeback records, dispute records, security logs, backups, anti-fraud records, compliance records, agreement acceptance records, and information necessary to collect outstanding amounts, defend claims, enforce agreements, or protect legitimate interests.

6.4 Due to backups, caching, logs, asynchronous processing, and technical limitations, deleted information may not be immediately removed from all systems, but we will process it according to our internal procedures within a reasonable period.

7. International Transfers

Baeseek is operated by a Singapore company. Your information may be accessed, processed, or stored in Singapore, the United States, Europe, regions outside China, or other countries and territories depending on the locations of us, our affiliates, and our service providers. Data protection laws in different regions may differ from those in your location. We take reasonable measures to protect information transferred across borders where required by applicable law.

8. Information Security

We implement reasonable technical and organizational measures to protect personal information, including access controls, encrypted transmission, permission management, log monitoring, vendor management, and security reviews. However, no internet transmission, electronic storage, AI processing, or third-party service can be guaranteed to be absolutely secure. You should protect your account, devices, verification codes, and login credentials.

9. Your Choices and Rights

Depending on applicable law in your region, you may have the following rights:

  1. Access, confirm, or obtain a copy of personal information we hold about you;
  2. Correct inaccurate or incomplete information;
  3. Delete personal information or close your account;
  4. Restrict or object to certain processing;
  5. Obtain a copy of your data or request data portability;
  6. Withdraw consent, without affecting processing based on consent before withdrawal;
  7. Opt out of marketing emails;
  8. Opt out of certain automated processing or personalized advertising;
  9. Lodge a complaint with a data protection authority under applicable law.

To protect account security, we may need to verify your identity before processing a request. We may refuse, limit, or delay a request for legally permitted reasons, such as inability to verify identity, impact on others' rights, excessive repetition, or need to retain information to fulfill legal obligations or protect legitimate interests.

To submit a privacy request, contact cmoonchat@gmail.com. Deleting your account or information does not automatically cancel subscriptions created through third-party platforms; you must cancel those subscriptions separately on the relevant platform or payment channel.

10. Marketing Communications

If you subscribe to emails, participate in campaigns, register an account, or purchase Services, we may send you product updates, offers, campaigns, or other marketing communications. You may opt out of marketing communications through unsubscribe links in emails or by contacting us. Even if you opt out of marketing communications, we may still send service notifications, transaction notifications, security alerts, legal notices, and account-related information.

11. Children and Minors

The Services are not directed to minors under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, contact cmoonchat@gmail.com. After reasonable verification, we will take appropriate steps to delete or restrict the relevant information.

12. Third-Party Websites and Services

The Services may contain links to third-party websites, platforms, or services, and may integrate third-party login, payment, AI, analytics, advertising, or customer support tools. We do not control third-party privacy practices. You should read the privacy policies and terms of the relevant third parties.

13. Supplemental Notice for California, EEA, UK, and Other Regions

13.1 Where applicable law requires us to specify legal bases for processing, our legal bases may include: performance of a contract, your consent, compliance with legal obligations, protection of vital interests, and our or third parties' legitimate interests, such as providing and improving the Services, preventing fraud, ensuring security, conducting analytics, and engaging in lawful marketing.

13.2 If you are located in the European Economic Area, the United Kingdom, or other regions with similar requirements, you may have rights to access, correct, delete, restrict processing, object to processing, data portability, and lodge a complaint with a supervisory authority. You may also withdraw consent where we rely on consent.

13.3 If you are located in California or other regions providing similar rights, you may have the right to know about, access, correct, and delete personal information, and to opt out of certain "sale" or "sharing" of personal information. We do not sell personal information for monetary consideration; however, certain advertising, analytics, or attribution technologies may be considered "sharing" under some laws. You may submit opt-out requests through browser or device settings or by contacting us.

13.4 We will not discriminate against you for lawfully exercising your privacy rights, but certain requests may affect our ability to provide some Services to you.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted within the Services or on our website with an updated date. Material changes may be communicated through reasonable additional means. Your continued use of the Services after an update indicates that you understand the updated Policy.

15. Contact Us

If you have any questions about this Privacy Policy, our processing of personal information, or privacy rights requests, please contact:

CMOON PTE. LTD. Email: cmoonchat@gmail.com

See also Terms of Service. Questions? Email us at cmoonchat@gmail.com.